FAQ

Frequently Asked Questions — BODYSCRIPTION

Welcome to BODYSCRIPTION — your trusted destination for curated wellness. Rooted in ancient healing traditions and crafted with modern purity, we bring you a carefully selected range of natural remedies, oils, and prophetic products designed to restore balance to the body, mind, and soul.

1. What kind of products does BODYSCRIPTION offer?

We are a natural wellness store offering:

  • Herbal and therapeutic oils
  • Sunnah-based remedies such as black seed, sidr, costus root and talbina
  • Skincare oils, body care, natural sleep aids and vitamins
  • Seasonal detox bundles and holistic wellness kits

Each product is ethically sourced, clean, and selected for its healing tradition and effectiveness.

2. Are your products based on Islamic medicine?

Yes. Many of our offerings are inspired by Tibb an-Nabawi (Prophetic Medicine), blended with verified traditional and herbal knowledge. We also source select modern ingredients that align with natural healing and body harmony.

3. How do I know which product is right for me?

Explore the product descriptions or email us at support@bodyscription.com.au and we’ll guide you based on your needs.

4. Are your products safe for children or pregnancy?

Some are, but always check the product information and consult a qualified healthcare provider.

5. Where are your products made?

We source our ingredients from trusted suppliers around the world, including Egypt, Yemen, India and Australia, and ensure quality through small-batch production and careful sourcing.

6. How should I store your products?

Keep your products in a cool, dry place away from direct sunlight. Follow any specific storage directions shown on the product label.

7. Are your products vegan and cruelty-free?

We do not test on animals. Most products are plant-based, and exceptions such as honey are clearly identified.

8. Do you ship internationally?

Yes, we ship worldwide. If you are ordering honey or other natural goods, it is your responsibility to check your country's import requirements. We are not responsible for customs restrictions or rejected shipments.

9. Can I change or cancel my order?

Once an order is placed, we cannot guarantee changes to the address or products. If it has not shipped, contact us immediately at support@bodyscription.com.au and we will do our best to assist.

10. What is your refund or return policy?

We do not accept returns, exchanges or refunds for change of mind. If your order arrives damaged, faulty or incorrect, contact us within 3 days of delivery at support@bodyscription.com.au. Include your order number and clear photos so we can assess the issue and arrange an appropriate replacement, refund or other resolution. Please do not return an item unless we instruct you to do so. This policy does not exclude any rights you may have under applicable consumer law.

11. How can I contact you?

Email us at support@bodyscription.com.au. We reply within 24–48 hours, Monday to Friday.