Wholesale FAQ

Some wholesale products are prepared, packed or made to order. Please allow 5–10 business days for processing before dispatch.

Larger, custom or high-volume orders may require additional processing time. We will contact you if your order is expected to take longer.

Each wholesale product has its own minimum order quantity, which is clearly displayed on the product page. Minimum order quantities apply per product unless otherwise stated.

Wholesale orders must be paid in full before processing, packing or production begins. Orders will not enter the processing queue until payment has been received.

Orders may only be cancelled before processing, preparation or production has begun.

Once an order has entered processing, been packed, custom prepared or made to order, it cannot be cancelled.

Yes. Orders above the standard wholesale quantities, including 500–1,000+ units, can be quoted separately depending on stock availability, supplier pricing and production requirements.

For larger or custom-volume orders, please contact hello@bodyscription.com.au for a more accurate quote.

No. Wholesale availability is subject to stock levels, raw material availability, production capacity and supplier availability. Some products may be temporarily unavailable or have longer lead times.

If an item becomes unavailable after an order is placed, we may:

• Contact you with an estimated restock timeframe
• Hold the order until stock becomes available
• Offer an alternative where appropriate
• Refund the unavailable item if required

BodyScription reserves the right to refuse, limit or cancel a wholesale order where necessary, including in cases of:

• Pricing errors
• Stock shortages
• Suspected fraud
• Misuse of the wholesale program
• Breach of wholesale terms
• Unauthorised relabelling or resale practices

Where payment has already been made and we cancel the order, the affected amount will be refunded.

No. Any delivery timeframe provided is an estimate only. BodyScription is not responsible for delays caused by freight carriers, courier networks, customs, weather, natural disasters, transport disruptions or events outside our reasonable control.

Wholesale shipping is currently available within Australia and New Zealand. International wholesale shipping will be available in the near future.

For international orders, the customer is responsible for all applicable customs duties, import taxes, VAT/GST, brokerage charges and any other fees imposed by the destination country. BodyScription is not responsible for these charges.

The wholesale customer is responsible for all shipping and freight costs. Shipping is calculated separately based on:

• Total order weight
• Number and size of cartons
• Delivery location
• Selected freight service

Wholesale freight is not included in product pricing unless specifically stated.

The customer is fully responsible for all duties, taxes, import fees, customs charges, brokerage fees and local government charges associated with their order. BodyScription is not responsible for these costs and will not reimburse them.

For future international wholesale orders, customers are also responsible for confirming that the products can legally be imported, sold and distributed in their country.

Wholesale orders are not refundable for change of mind. Returns or replacements will only be considered where products are:

• Incorrectly supplied
• Damaged in transit
• Defective on arrival

Any issues must be reported to us promptly with clear photographic evidence.

Please contact us within 72 hours of delivery and provide:

• Your order number
• Clear photos of the damaged product
• Photos of the outer shipping carton
• Photos of the shipping label

Claims submitted outside this timeframe may not be accepted.

No. We do not currently offer wholesale samples.

No. Most wholesale products are supplied as finished BodyScription-branded retail products. Products listed as Bulk Wholesale or White Label Wholesale are supplied separately and may require the retailer to package, label and brand the product themselves.

No. BodyScription-branded wholesale products must remain under the BodyScription brand and may not be relabelled, repackaged or sold under another brand.

Only products specifically identified as Bulk Wholesale or White Label Wholesale may be repackaged or branded by the purchaser.

For bulk or white-label products, the purchaser is responsible for:

• Retail packaging
• Jars, bottles or pouches
• Labels
• Branding
• Ingredient declarations
• All legal and regulatory requirements applicable to their market

BodyScription is not responsible for the purchaser's final retail packaging or compliance after the bulk product has been supplied.

Approved wholesale stockists may use official BodyScription product images and approved product descriptions for the purpose of selling genuine BodyScription products. Images, branding and content may not be altered in a way that misrepresents the product or brand.

Retailers are responsible for ensuring that any claims they make about products comply with the laws and regulations applicable to their own business and location. BodyScription is not responsible for unauthorised or misleading claims made independently by retailers.

Any RRP shown on the wholesale website is a recommended retail price only. It is provided to help retailers understand potential resale value and gross margin. Retailers are responsible for setting their own final selling prices.

No. Any potential revenue, margin or profit figures shown on the website are estimates based on the recommended retail price. They do not include the retailer's own shipping costs, packaging costs, taxes, payment processing fees, advertising costs, staff costs, discounts, returns or other business expenses. Actual profit may vary.

Wholesale prices are displayed in AUD. GST is applied in accordance with Australian tax requirements and shown at checkout.

Yes. Wholesale pricing may change at any time due to changes in raw material costs, supplier pricing, packaging costs, freight costs, currency fluctuations or manufacturing costs. Any order that has already been paid in full will not be affected by a later price change.